information including personally identifiable data (Personal Data) and
other information that is collected from visitors to the Site and
"Personally Identifiable Information"
Refers to any information that identifies or can be used to
identify, contact, or locate the person to whom such information
pertains, including, but not limited to, name, address, phone
number, fax number, email address, financial profiles, government
issued identification number, social security number, and credit
card information. Personally Identifiable Information does not
include information that is collected anonymously (that is,
without identification of the individual user) or demographic
information not connected to an identified individual.
What Personally Identifiable Information is collected by Happy
We collect personal information from you and any devices
(including mobile devices) you use when you: use our Website or
our Services, register for an account with us, provide us
information on a web form, update or add information to your
account, or when you otherwise correspond with us.
Identifying information such as your name, addresses, telephone
numbers or email addresses when you register for an account with
Bidding, buying, or selling information you provide during a
transaction, or other transaction-based content that you
generate or that is connected to your account as a result of a
transaction you are involved in.
Financial information (such as credit card or bank account
numbers) in connection with a transaction.
How Happy Chat collects personal information
We collect Personal Data from you when you voluntarily provide
such information, such as when you contact us with inquiries,
respond to one of our surveys, register for access to the Services
or use certain Services.
In addition to our direct collection of information, our third
party service vendors (such as Shopify) who may provide such
services may collect this information from our Visitors and
Authorized Customers. We do not control how these third parties
use such information, but we do ask them to disclose how they use
personal information provided to them from Visitors and Authorized
Customers. We may collect information about you when you visit our
Sites or use our Services, including the following:
Registration and use information –
When you register for or use our Services, or otherwise provide
information to us, we will collect Personal Data as necessary to
offer and fulfill the Services you request. Depending on the
Services you choose, we may require you to provide us with your
name, postal address, telephone number, payment information,
email address and identification information to establish an
Account or use the Services. We may also require you to provide
us with additional Personal Data as you use our Services.
Transaction and experience information –
When you use our Services or access our Sites, we collect
information about your transactions, as well as other
information associated with the transaction, which may include
payment information (e.g. last four digits of your credit card
number and expiration date), Device Information, Location
Information and Technical Usage Data.
Information that you choose to provide us to obtain additional
Services or specific online Services –
If you request or participate in an optional Site feature, or
request enhanced Services or other elective functionality, we
may collect additional information from you if you provide it to
Information about you from third-party sources – We
obtain and Process Personal Data from third-party partners and
service providers in connection with your use of our Service,
including merchants, payment processors, partners and data and
service providers. For example, we may collect certain Personal
Data such as name, email address and Location Information when
you authenticate through a third-party site like Google or
Facebook, as well as certain account information when you use
our third party payment processors, e.g. Stripe.
Other information we collect related to your use of our Sites
or Services –
We may collect additional information from or about you when you
communicate with us, contact our customer support teams or
respond to a survey.
Happy Chat's Use Of Your Personal Data And Other Information
Happy Chat uses the Personal Data you provide in a manner that
Data for a certain reason, we may use the Personal Data in
connection with the reason for which it was provided.
For instance, if you contact us by email, we will use the
Personal Data you provide to answer your question or resolve
your problem. Also, if you provide Personal Data in order to
obtain access to the Services, we will use your Personal Data to
provide you with access to such services and to monitor your use
of such services.
Happy Chat and its subsidiaries and affiliates (the Related
Companies) may also use your Personal Data and other personally
non-identifiable information collected through the Services to
help us improve the content and functionality of the Services,
to better understand our users and to improve the Services.
Happy Chat and its affiliates may use this information to
contact you in the future to tell you about services we believe
will be of interest to you. If we do so, each marketing
communication we send you will contain instructions permitting
you to "opt-out" of receiving future marketing communications.
In addition, if at any time you wish not to receive any future
marketing communications or you wish to have your name deleted
from our mailing lists, please contact us as indicated below.
Our Disclosure Of Your Personal Data And Other Information
Happy Chat is not in the business of selling your information. We
consider this information to be a vital part of our relationship
with you. There are, however, certain circumstances in which we
may share your Personal Data with certain third parties without
further notice to you, as set forth below:
Business Transfers: as we develop our business, we might sell or
buy businesses or assets. In the event of a corporate sale,
merger, reorganization, dissolution or similar event, Personal
Data may be part of the transferred assets.
Related Companies: we may also share your Personal Data with our
Related Companies for purposes consistent with this Privacy
Agents, Consultants And Related Third Parties: Happy Chat, like
many businesses, sometimes hires other companies to perform
certain business-related functions. Examples of such functions
include mailing information, maintaining databases and
processing payments. When we employ another entity to perform a
function of this nature, we only provide them with the
information that they need to perform their specific function.
Happy Chat may disclose your Personal Data if required to do so by
law or in the good faith belief that such action is necessary to:
- Comply with a legal obligation.
- Protect and defend the rights orproperty of Happy Chat.
Act in urgent circumstances to protect the personal safety of
users of the Services or the public or
- Protect against legal liability.
You can visit the Site without providing any Personal Data. If you
choose not to provide any Personal Data, you may not be able to
use certain Services.
Happy Chat does not knowingly collect Personal Data from
children under the age of 13. If you are under the age of 13,
please do not submit any Personal Data through the Services.
We encourage parents and legal guardians to monitor their
by instructing their children never to provide Personal Data on
the Services without their permission.
If you have reason to believe that a child under the age of 13
has provided Personal Data to Selling Live through the Services,
please contact us, and we will endeavor to delete that
information from our databases.
Links To Other Websites
may contain links to other web sites not operated or controlled
by Happy Chat (the Third Party Sites). The policies and
procedures we described here do not apply to the Third Party
The links from the Services do not imply that Happy Chat
endorses or has reviewed the Third Party Sites. We suggest
contacting those sites directly for information on their privacy
Choices you have about your Personal Data
Your Choice And Control Of Your Information
If at any point decide to cancel your Happy Chat account and
wish to get all your data deleted, please contact our support at
Our engineering team will delete all the data from our database
and back-ups. Once that is done, our support team will revert
back with the confirmation of the deletion. This may take up to
3 working days.
You have the choice to access, update and correct your personal
information. We only send you promotional mobile or email
messages if you explicitly ask to receive these. (You opt in).
Happy Chat takes reasonable steps to protect the Personal Data
provided via the Services from loss, misuse, and unauthorized
access, disclosure, alteration, or destruction. However, no
Internet or email transmission is ever fully secure or error
In particular, email sent to or from the Services may not be
secure. Therefore, you should take special care in deciding what
information you send to us via email. Please keep this in mind
when disclosing any Personal Data to Happy Chat via the
How long does Happy Chat keep personal data information?
We retain your personal information for as long as is necessary to
provide the services to you and others, and to comply with our
legal obligations. If you no longer want us to use your personal
information or to provide you with the services, you can request
that we erase your personal information and close your account.
Please note that if you request the erasure of your personal
information we will retain information from deleted accounts as
necessary for our legitimate business interests, to comply with
the law, prevent fraud, collect fees, resolve disputes,
troubleshoot problems, assist with investigations, enforce the
terms of service and take other actions permitted by law. The
information we retain will be handled in accordance with this
The Services and our business may change from time to time. As a
result, at times it may be necessary for Happy Chat to make
to time without prior notice. Please review this policy
periodically, and especially before you provide any Personal
Access To Information, Contacting Happy Chat
To keep your Personal Data accurate, current, and complete,
please contact us as specified below. We will take reasonable
steps to update or correct Personal Data in our possession that
you have previously submitted via the Services.
Please also feel free to contact us if you have any questions
of the Services.
You may contact us as follows: